Insider Internet Dating Customer SupportSubmit a Ticket QUESTIONS FOR Dave M.? If you have a specific question for Dave M., the best place to try and get help is by submitting a question to customer support here. Please understand that Dave receives hundreds of email requests per week and is unable to personally reply to everyone. * If you are an active IID PMP member you can submit questions to Dave via the IID Mastermind Members site. DO YOU HAVE A JOINT VENTURE PROPOSAL? If you have a JV proposal that you would like Dave to consider, you will need to submit it to: affiliates@insiderinternetdating.com. Please keep in mind that we receive thousands of JV requests and participate in less than 1% of the requests we receive. DO YOU HAVE A PERSONAL MESSAGE FOR Dave M.? Please send it to Daniel (questions@insiderinternetdating.com) and Daniel will try to make sure Dave sees it if it's something that needs his attention. Dave receives hundreds of emails per week and is unable to reply to all of them. (Thank you for understanding.) HAVE A BILLING ISSUE OR PROBLEM WITH A PRODUCT YOU ORDERED? If you have a billing issue or need to cancel or refund an order, then please click here to email customer support. If you have a problem with the shipping of a product you ordered, then please click here to email customer support. The most common customer questions are answered below. If your question is not listed here, please contact support for an immediate response. Frequently Asked Questions Question: I can't see the videos What will the IID box look like? Insider Internet Dating CD-ROM Refunds
FAQ Answers Question: I can't see the videos Answer: Make sure you're loading the program into your computer. The program will NOT work in a CD player in your car or in a DVD player. Please Note: The videos are all in flash. If you are not able to view the videos, simply download the plugin (it's free and about 99% of all computers already come bundled with it). if you're not sure if you have it or not, go to this site to download the latest version of the flash player. Also due to a "bug" with firefox, some users report that the videos usually don't play properly. Please make sure the program is loading into internet explorer if you experience any problems. Question: I can't listen to the audios Answer: Please make sure you have Quicktime player. It's a free download and comes built in with Windows. If you don't have it, you can get the Quicktime Player here: If you have it, find the settings/preferences and make sure that quicktime is set as your default MP3 player. You want it to play MP3's. Keep in mind you may have changed settings on your browsers preferences, so you'll have to make sure you allow active plugins and active content, otherwise you'll see a big red x instead of the audio. Question: The program doesn't run Answer: if you're not able to run the CD-ROM automatically, do this: 1. Open Internet Explorer (the program doesn't work well with firefox due to a bug within the browser) This takes you to the start page of the program. Click to the next page, Step 1. The audio clips are embedded in the page and you should be able to play them from there. Question: I'm having trouble downloading the digital bonuses Answer: Did you process your order for the CD-ROM and not receive or could not find/see the download page to get your digital bonuses? If so, and you feel that your transaction was successful, please email us at Support. When emailing support, remember to include your billing name, payment type, transaction number and email address. We will then verify your transaction and email you a link to download the digital bonuses upon confirmation. This is usually completed either the same day or the next day. Question: Will anyone know it's dating information from the packaging? Answer: Absolutely not. The only identifying mark on the package will be the "from" which is "Fulfillment Central" which is our fulfillment house. The term dating, insider internet dating, or anything else related will not be included on the package exterior whatsoever. This is 100% discreet. Question: How long will it take for my package to arrive? Answer: Insider Internet Dating is generally delivered to United States of America via USPS priority mail in 5 to 7 business days, and is generally delivered to International locations in 10 to 14 business days. Question: What will the IID box look like? Answer: The materials are shipped in a plain cardboard box Returns, Refunds or Cancellations Send returns to: Please note: It is highly recommended to get tracking or delivery confirmation. This will ensure a timely process of your return. If you have purchased one of our products and would like a refund, then you must adhere to the following guidelines below for each product: 1. Insider Internet Dating CD-ROM To receive a prompt refund you must email Refunds with the purchase info. You will receive an email confirmation when your refund or cancellation has been processed. Please check all email folders to make sure the confirmation has not been mislabled as Junk Mail before contacting Refunds again. Please DO NOT return the product by mailing it back to the delivery address. You MUST mail the CD-ROM in its entirety and undamaged to the address listed below. Fulfillment Central 2. "Pimp My Profile" or "Attract Hotter Women" Subscriptions Please email Pimp My Profile or Attract Hotter Women support and they will cancel your subscription. Or alternatively you can log into your paypal account and cancel your subscription on your own. Please include the appropriate purchase information. If you do not include the required info we will most likely be unable to find your record(s) and perform the cancellation. Cancellations take from 1 to 3 days from the time of receipt traditionally. You will receive an email confirmation when your cancellation has been processed. Please check all email folders to make sure the confirmation has not been mislaid as Junk Mail before contacting Refunds again.
|
